top of page
Shipping Policy

Order Processing & Shipping

  • Free shipping for orders over AU$100

  • Orders are processed within 2-7 business days (excluding weekends & public holidays).

  • Shipped from Australia via Standard or Express (Australia Post or partner couriers).

  • Estimated delivery times:

    • AU Standard: 2–8 business days

    • AU Express: 1–4 business days

    • International: 4–10 business days (may vary with customs)

  • Shipping fees are calculated at checkout.

Tracking

  • A tracking email is sent once your order ships.

  • Please allow 24–48 hours for tracking to update.

  • If marked “delivered” but not received:

Lost or Damaged Packages

  • Lost: If your order hasn’t arrived within 5 business days of the ETA, contact us with your order number.

  • Damaged: Email us within 7 days with photos. Replacements/refunds provided per our returns policy and ACL guidelines.

Refunds & Returns

  • You’re entitled to a refund, replacement, or repair under the Australian Consumer Law (ACL) for faulty or incorrect items.

  • Change-of-mind returns accepted within 7 days of receiving package if unused and in original condition.

  • Return shipping is at the buyer’s cost unless we’re at fault.

  • Email general@ophanimofficial.net with your order number to start a return.

  • Refunds are processed within 7 business days, excluding original shipping fees.

Contact Us

For questions about this Shipping Policy or assistance with your order, contact us:
Address: PO Box 13, Sandown Village VIC 3171, Australia
Email: general@ophanimofficial.net

bottom of page